Product and fitment
How do I know whether a part fits my machine?
The original numbers and machine models given in the product description are helpful but are not a guarantee of fitment. If in doubt, call +372 526 0545 or write to info@agroparts.ee. We advise free of charge, and it is quicker than returning the wrong part.
I cannot find the part I need in the online shop. What should I do?
Call or write to us. Our warehouse and our suppliers have more parts than are shown in the online shop. You can also use the price enquiry form.
Is the stock level shown correct?
Stock levels are updated automatically from our inventory system several times a day. Very rarely, the goods may be sold in the shop at the same moment. In that case we will contact you immediately.
Ordering and payment
Do I have to create an account?
No. You can also order without an account. An account makes repeat orders more convenient and keeps your order history.
Which payment methods can I use?
Visa and Mastercard payment cards, ESTO Pay bank links, ESTO hire purchase, bank transfer on the basis of an invoice, and payment on the spot when collecting in person. ESTO bank links and hire purchase are for customers in Estonia only; from Finland, Latvia and Lithuania you can pay by payment card.
Do the prices include VAT?
By default we show prices including 24% VAT. In the page header you can switch the display to prices excluding VAT - this is handy for business customers who work with net prices. If you buy as a company from another European Union country with a valid VAT number, the order is invoiced under the reverse charge, without VAT.
Can I get an invoice for my company?
Yes. Enter the company name and registry code when you place the order, and we will issue the invoice to the company.
Delivery
How quickly will the goods arrive?
Goods in stock within 1-2 working days of receipt of payment. If the goods are not in stock, we will tell you the delivery time separately.
Can I collect the goods myself?
Yes, at Rägavere tee 38, Rakvere. Wait for our notification that the order is ready, and then come to collect it.
Do you also ship outside Estonia?
Yes, to Finland, Latvia and Lithuania by DPD parcel locker or DPD courier. Choose the country when you place the order to see the available delivery methods and prices. We ship to other countries by agreement; write to info@agroparts.ee before ordering.
Returns
Can I return a product?
As a private individual you have 14 days to withdraw without giving a reason. Use the return form.
Who pays for sending the return?
You bear the direct costs of the return. We refund the price of the goods and the delivery cost up to the amount of the cheapest delivery method we offer.
I ordered the wrong part. Is that a warranty case?
No - ordering the wrong part is not a defect of the product. However, as a private individual you can use the 14-day right of withdrawal, and as a business customer a return by agreement. Write to info@agroparts.ee.
The part has already been installed. Can I return it?
The value of an installed and used part has usually diminished, and this affects the amount refunded. Check fitment before installing.
Other
Who can I contact?
Phone +372 526 0545, email info@agroparts.ee. You can find direct contacts for the shop and the specialists on the contact page.