Two years of statutory protection
If you bought the goods as a private individual, we are liable for any non-conformity of the goods with the terms of the contract that becomes apparent within two years of delivery of the goods. This arises from the Law of Obligations Act and does not need a separate warranty certificate - you have this protection even if the product has no separate manufacturer's warranty.
The defect must be notified within two months of discovering it.
For some products the manufacturer gives its own commercial guarantee in addition - if there is one, it is stated with the product. The manufacturer's guarantee comes in addition to the rights above, not instead of them.
How to submit a complaint
Write to info@agroparts.ee and include:
- the order number
- your name and contact phone number
- the name or code of the product
- an exact description of the defect
Attach photos if possible. We will reply as soon as possible, within 14 days at the latest.
Before you write
Stop using the defective goods. Continued use may increase the damage and make it impossible to establish the cause of the defect.
What the warranty does not cover
- Natural wear and tear
- Incorrect installation or use for a purpose other than intended
- Incorrect storage
- Ordering the wrong spare part - this is not a defect of the product. In that case, see the return options
Business customers
For goods sold to a legal person, the general provisions of the Law of Obligations Act apply. In the event of a defect, contact us in the same way.
If we cannot reach an agreement
A private individual has the right to turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (Endla 10a, 10142 Tallinn, info@ttja.ee). Turning to the committee is free of charge.
Full terms: terms and conditions, section 10.